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>> Shipping / Delivery information


Where does Beauté Secrète accept to ship?


Beauté Secrète mainly ships to France, the European Union and North America but accepts to ship everywhere, using

the French postal services: either Colissimo (quick and not expensive) or Chronospost (express service, equivalent to UPS).


When will my order be shipped?


Beauté Secrète usually ships in stock items next working day. If you order items not in stock, please refer to the items

description page to know when your order will be shipped.

Colissimo delivery timeframe:

- France, Monaco, Andora: 2 business days.

- France overseas territories: 5-7 business days

- Rest of the world: 4-8 business days for a delivery to large cities, a little bit more for small cities and countrysides.

About business days: Beauté Secrète is based in France, where Saturdays and Sundays are not considered as business

days, as well as the following bank holidays: January 1st, Eastern Monday (in March or April), May 1st, May 8th, Ascent

Thursday (in May), Pentecost Monday (in May or June), July 14th, August 15th, November 1st, November 11th, December

25th. Should your orer be shipped outside of France, the delivery date will also depend on your country business days.


How much do you charge for shipping and handling?


Handling fees are included in shipping fees. Shipping fees are automatically calculated as you check out, and depend on the
weight of your order, the delivery location, and the delivery option selected (Colissimo or Chronospost).

Below are Colissimo delivery fees for regular parcels:

- 7 to 9€ for a delivery in France, Monaco and Andora.

- 10 to 18€ for a delivery in France overseas departement and territories.

- 16€ for a delivery in the European Union, Switzerland and Norway.

- 19€ for a delivery in Eastern Europe and North Africa.

- 22€ for a delivery in the rest of Africa, Canada, the USA and the Middle East.

- 24€ for a delivery in the rest of the world.

In case you order a lot and the parcel weigth is above 1 kilo, the delivery fees will be a little bit higher.


Will I be charged import taxes, import duties, excise duties, custom taxes and/or custom fees?


European Union:

Customers requesting for a delivery in the European Union will not be charged any import taxes and duties, nor

custom taxes and fees, as they alreaday pay the French tax on sales (TVA).

Rest of the world:

Customers requesting for a delivery outside the European Union do not pay the French tax on sales (TVA), which means

19.6% of the order total amount will be deduced as they check out and specify the country of delivery.

But customers requesting for a delivery outside the European Union may be charged import taxes and/or duties, custom

taxes and/or fees, based on their country custom regulations. Beauté Secrète does not collect those fees. In many

countries, there are treshold under which fees, duties and taxes are not charged. Beauté Secrète advises customers to

collect information on import and custom fees, duties and taxes before placing their orders.

Canada: no fees and taxes under CA$20 (CA$60 for a gift). Above, please read Ebay Canada shopping guide.

USA: in most cases, when the value of the shipment is equal to or less than 200.49 US Dollar (USD), the shipment may

enter the country duty and tax free. See UPS tips here (check the box Value Limits and clic on Show Regulations).

Other countries: UPS tips section can provide you with information on fees and tax exemptions. Clic here, enter France as

Origin Country, your country as Destination Country, check the box Value Limits and clic on Show Regulations.


How do I track my order?


You will receive an email as soon as your order as been shipped by Beauté Secrète. This email will contain the name of the

carrier and a tracking number. You will be able to follow delivery progress on the carrier website using your order tracking

number.


I have an issue with the delivery of my order. What should I do?


An item is not available: Beauté Secrète does its best to ensure items availability towards its suppliers. Should an item not

be available (temporarily or definitively), Beauté Secrète will inform you as soon as your order has been handled and will

propose you several options: waiting for the item availability, opting for another item, canceling your order and receive a

coupon with same value as your order, canceling your order and be refund.

I cannot track my order / My order is late: Please contact Beauté Secrète Customer Service at:

customer_service@beautesecrete.com and indicate in your email your name, email, order number and order date.

Beauté Secrète will contact the carrier, search for your parcel and keep you informed.

The parcel I received is abnormal/ has an issue: Should you notice any issue or abnormality on your parcel as you receive it,

please indicate it on the delivery form and inform Beauté Secrète Customer Service at:

customer_service@beautesecrete.com within two business days. Do not forget to specify your name, email (the one used

for your order), order number and order date in your email. Beauté Secrète will contact the carrier, try to idenitfy what occured

and keep you informed.

In Case of absolute necessity and Strikes: Should your order be late because of a case of absolute necessity or because of

strikes, Beauté Secrète will does its best to minimize the impact on your order delivery. However, in such circumstances,

Beauté Secrète is not liable for the delivery delay.


Do not hesitate to read Beauté Secrète Sales Terms and Conditions for further information