Customer service

How to contact us


We care for our customers


> Do you have a question for us? Check out Beauté Secrète's answers to customers' most Frequently Asked Questions.

> Need help making your selection? Take a look at our Expert Advice section for advice on how to choose lingerie items for yourself or as a gift for someone else.


Our team is at your service to offer personalized advice and to help select the items that are right for you. Please don't hesitate to contact us if you have additional questions regarding our products, your purchases or our website:


Email:  (response within 1-2 business days)

Tel: +33 (0)1 39 22 40 69 (Monday-Friday from 9:00-12:30 am to 2:00-6:00 pm)*

Mailing address: Beauté Secrète customer service, Technoparc, 22 rue Gustave Eiffel, 78300 Poissy, FRANCE


* Office hours indicated are in French local time (GMT+1). Corresponding US times are:

EST: Monday-Friday from 3:00am-6.30 am and 8:00am-12:00 noon

PST: Monday-Friday from 12:00 midnight-3.30 am and 5:00am-9:00am

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