Satisfaction guarantee

Satisfaction guarantee

Customer satisfaction is very important to us and you are welcome to return any item up to 14 days after the delivery of your order.

To return an item, please follow the instructions on the Returns and Exchanges page.


Special cases:

  • Bridal lingerie may be returned up to 1 month after date of delivery to allow you time for fittings with your wedding dress. 
  • Lingerie gifts can be returned up to 1 month after date of delivery enabling you to anticipate your purchases for special dates and events. In addition, Beauté Secrète will accept returns up to one week after Thanksgiving, Christmas and Valentine's Day - even if your order was delivered over a month before. These extended return terms apply only to items purchased as wrapped gifts. 

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